frequently asked questions
• Malaysian citizen.
• At least 21 years of age at the time of application.
• An individual or family (husband & wife) with a combined household monthly income of RM2,500 – RM15,000.
• Applicants or his/her spouse must not own more than one property.
• Adheres to the additional guidelines set by PR1MA.
Yes, you can.
You are eligible to apply as long as your family household income is between RM2,500 – RM15,000.
You may register online by visiting the PR1MA official website at Register PRS .
PR1MA does not charge any registration fees nor does it select any agent or third party to offer form-filling services or special allocations for PR1MA homes.
Married couples are required to register once only. The applicant will have to include his/her spouse’s details in the registration form.
You may apply as an individual for now. However, you will need to update your profile with details of your spouse for ballot application.
You are required to update your profile if there is any change in the details required for your application.
Kindly contact the PR1MA Call Centre at (+603) 7628 9898 from Monday to Sunday (9:00am – 5:00pm). Alternatively, you may email your enquiries to info@pr1ma.my
Kindly email a screenshot to PR1MA at this address - info@pr1ma.my
Please refer to the information found on this page of the PR1MA website - Please click here.
Kindly contact us at (+603) 7628 9898 from Monday to Sunday (9:00am – 5:00pm). Alternatively, you may email your enquiries to info@pr1ma.my
You may retrieve your username and password at https://register.pr1ma.my
You are required to send copies of:
i. Your Identity Card (IC)
ii. Latest bank statement or salary slip
Yes. PR1MA Homes sales will run as usual through our appointed Sales Partners and unit selection process can be done via WhatsApp application and email. Kindly refer to our website at Sales Partner Page for the full list of our appointed Sales Partners.
This is determined by the land proprietor for each PR1MA development.
There are PR1MA developments located in major cities/towns/areas across Malaysia. For more information, visit https://www.pr1ma.my
To find out, visit http://www.pr1ma.my.
A PR1MA home costs between RM100,000 and RM400,000.
Generally, a terrace PR1MA house is approximately between 850 sqft and 1,850 sqft while a PR1MA apartment unit is approximately between 600 sqft to 1,200 sqft.
PR1MA Call Centre: (+603) 7628 9898
Operating hours: Monday to Sunday (9:00am – 6:00pm)
Email: info@pr1ma.my
If you were invited to a unit selection session for PR1MA Homes project, and were unsuccessful in acquiring your preferred unit because it has been fully booked, you may request to be put on the waiting list:
• At the specially designated counters during unit selection day;
• By visiting the PR1MA Sales Gallery at OASIS Square, Ara Damansara from Monday to Friday, 8.30am to 5:30pm;
• By emailing your details to the address provided in the unit selection invitation letter you received.
PR1MA Homes however is unable to provide a guarantee or time frame as to when the unit selection session will be held again to those on the waiting list as these sessions are randomly held and dependent on the number of units available.
For more information, please contact the PR1MA Call Centre at 03- 7962 4374 or email us at the address provided in the unit selection invitation letter you received.
Yes, you may. However, your name will be automatically taken off any waiting list you may be on once you have been selected and confirmed by any of the other units.
The amount of the booking fee is RM500.
The collection of booking fee will start on 1 June 2019.
Commitment of purchase and to reserve the unit until SPA execution.
The booking fee will be collected upon booking the unit.
We only accept cheque, bank draft or money order.
Yes, subject to valid reasons and supporting documentations.
Write a request letter with loan rejection evidence and send to info@pr1ma.my
Sales Operations Department, PERBADANAN PR1MA MALAYSIA.
Approved refund may take up to three (3) months from a valid claim for refund.
The amount will be deposited into the purchaser’s bank account.
Will be part payment of the purchase price or part of the miscellaneous payment charges (with Purchaser’s consent).
• Sales Operations Department / thru Call Centre / emails.
• For any inquiries please email to info@pr1ma.my or call our Call Centre at 03-7628 9898 (Monday to Friday; 9am until 6pm).
Purchasers are advised to contact us at 03-7628 9898 or email us at info@pr1ma.my for more clarification on this matter.
Yes. PR1MA Homes sales will run as usual through our appointed Sales Partners and unit selection process can be done via Whatsapp application and email. Kindly refer to our website at Sales Partner Page for the full list of our appointed Sales Partners.
PR1MA Sales Gallery is closed during the MCO period.
For further inquiries, kindly contact us at 03-7628 9898 or email us at info@pr1ma.my. All inquiries will be recorded, and we will reach you as soon as possible.
You may contact our appointed Sales Partners as listed here Sales Partner Page. The appointed Sales Partners will be able to assist with registration and booking of PR1MA homes. For more information, please refer to www.pr1ma.my.
Kindly contact us at 03-7628 9898 or email us at info@pr1ma.my, should you have any inquiries.
Purchasers are advised to consult with the lawyer who manages their respective Sale and Purchase Agreement (SPA) for more information. However, processes related to the completion of the agreement document are likely to be delayed during the Movement Control Order period.
Yes, payment can be done via online banking. Please refer to the account number stated on the invoice.
Yes. Banking institutions are operating as usual during this Movement Control Order period.
Please notify PR1MA or our appointed Sales Partners immediately. PR1MA may extend the expiry date for application of home loan during the Movement Control Order.
Purchasers may enquire on their purchase status by contacting us at 03-7628 9898 or send us an email to info@pr1ma.my to check.
PR1MA show units will be closed throughout the Movement Control Order period at the affected locations. Any appointment for show unit visit can be done after the MCO period. However, sales operations in states or areas that are not affected by MCO resume as usual.
PR1MA Call Centre operates daily from 9am until 6pm (Monday until Sunday, closes on national and Selangor public holidays).
Kindly contact us at 03-7628 9898 or email us at info@pr1ma.my, should you have any inquiries.
PR1MA will contact you to reschedule an appointment for the key handover. You shall attend on the new date that has been agreed upon after the MCO/CMCO/RMCO and ensure to adhere on the key handover guideline.
States under Movement Control Order
Construction works is allowed to continue subject to its employee providing Centralized Labour Quarters (CLQ) complying with the 446 Act: Minimum Standard, Workers Accommodation and Facilities, 1990) at site or outside. Workers living in outside CLQ shall be provided with transportation to site and back to CLQ.
States under Conditional Movement Control Order and Recovery Movement Control Order (CMCO & RMCO)
Current construction works will continue and to comply with the Covid-19 SOP.
PR1MA is working together with the contractors to review the construction schedule for the MCO affected projects. The completion date is subject to compliance with the Covid-19 SOP. PR1MA remains committed to ensure the completion of our homes as targeted.
Payment to contractors and consultants shall be processed in accordance with certified interim payment claims.
The contractor must comply with the requirements / guidelines set by the government or other relevant agencies.
Construction site is allowed to operate within the allowable time and days with approvals from relevant authorities.
Working overtime in construction sites is allowed subject to obtaining approvals from relevant authorities.
The contractor must report the case immediately to PR1MA and MOH and as well as providing full cooperation to MOH to detect employees infected with Covid-19 and their close contacts.
Employers must ensure workers are in good health and checked on daily basis before entering the site. For foreign workers, employers must ensure that workers have valid work permits. Workers should also be informed of the Covid-19 risks, precautions and the importance of maintaining personal hygiene throughout the course of work. Employers to ensure workers basic welfare and necessities (food, personal hygiene kits and others) are provided to prevent workers going outside and be in contact with nearby residence. Employers are prohibited to move or relocate workers in between construction sites during MCO.
Yes. The contractor must appoint a representative to coordinate/monitor and ensure that all precautions are practised on site.
Yes. The contractor must provide HIRADC & ERP on site and ensure all workers are well informed.
PR1MA has prepared PR1MA Safety Work Instruction - Movement Control Order or "PSWI-MCO" to be complied by the contractor at the construction site. CMC will monitor the contractor's compliance with the "PSWI-MCO" by submitting the weekly HSE report to PR1MA. This process is monitored through periodic reviews by PR1MA HSE Officers.
Development Works for States Under MCO. Date: 22 October 2020
All businesses are encouraged to register in CIMS as this system is the main source of reference by PDRM.
Compulsory for all foreign workers with or without symptoms; and all workers from the red zone with symptoms.
YES. Renovation works are allowed in vacant units.
Modification work is such as aircond installation, kitchen cabinet, wardrobe, grille and wiring.
However, hacking works involving continuous noise such as the installation of tiles are not
permitted in multi-storey strata residences.
Moving in/out processes at strata schemes are NOT allowed.
Only the Management Offices at stratified development can be operated with minimal by limiting direct contact with customers.
The duration of operation in the strata scheme is according to the respective operating hours. The number of management staff allowed to attend the office is a maximum of 30% or only 3 people subject to physical incarceration in the management office.
PR1MA will take immediate action for critical damages only. Complaints of non-critical damages will be recorded, and rectification works will be carried out after the MCO period.
Homeowners are advised to pay the maintenance charges through online banking.
The gymnasium in PR1MA Homes located in MCO affected areas will be closed during the MCO period and all gym equipment be cleaned. Other facilities such as multipurpose hall, prayer hall, kindergarten, and others will also be closed.
Any use of place of worship (surau) and community hall at PR1MA Homes in MCO affected area is not permitted at this moment.
Subject to the National Security Council (NSC) and Sports and Recreation SOP instructions issued by the Ministry of Youth and Sports (KBS).
Yes. PR1MAComm internet service operates as per usual. Network Operation Centre (NOC) also operates as per usual and constantly monitors the internet services to ensure connectivity is smooth and without interruptions.
Please contact PR1MA Call Centre at 03-7628 9898 or email to enquiry@pr1macomm.my for any report. PR1MA Call Centre operates daily from 9 am to 6 pm (Monday to Sunday, closes on Selangor public holidays). After working hours, customers may contact us via WhatsApp at 019-630 4240.
Yes, Installation works of SMATV system modulator and installation of broadband services for new customers in PR1MA Homes located in MCO affected areas will operate as per usual.
Please contact PR1MA Call Centre at 03-7628 9898 or email to enquiry@pr1macomm.my for any report. PR1MA Call Centre operates daily from 9 am to 6 pm (Monday to Sunday, closes on Selangor public holidays). After working hours, customers may contact us via WhatsApp at 019-630 4240.
