Frequently Asked Questions

DURING MOVEMENT CONTROL ORDER (MCO) 18 – 14 APRIL 2020

ASSISTANCE FROM BANKS TO BORROWERS/CUSTOMERS AFFECTED BY THE COVID-19 OUTBREAK

*Please be informed that the banks' call centres are the best channel to request for information on this matter.

 

1. Which banks offer this deferment program?

All licensed banks, licensed Islamic banks and prescribed development financial institutions (DFIs) regulated by Bank Negara Malaysia (BNM) will offer this deferment flexibility. Borrowers/customers that meet the eligibility criteria can avail themselves to this flexibility automatically.

 

2. Who is eligible for this deferment program? Do I need to apply?

All purchasers who meet the criteria will automatically qualify for the deferment. No need to apply.

 

3. Where can the customers get the information of this deferment program?

Purchasers are advised to contact their banks directly for further inquiries.

 

4. Which loan/financing qualifies for the deferment?

The deferment in conventional loans or Islamic financing repayment obligations (except credit cards) are automatically effected by banks and development financial institutions (DFIs) if the loans/financing meet these criteria: 

  • not in arrears exceeding 90 days as at 1 April 2020; and 
  • denominated in Malaysian Ringgit. 

 

5. Is this also applicable to PR1MA homebuyers?

Yes.  Please refer to questions No. 2 and 4. 

 

6. How about LPPSA borrowers? Who can they contact?

For further inquiries on LPPSA, please contact LPPSA directly at 03-8880 1600 or you may visit their website : http://www.lppsa.gov.my/v2/

 

SALES OPERATIONS

1. Is sales process for PR1MA Homes operates as usual during the Movement Control Order period until 14 April 2020?

Yes. PR1MA Homes sales will run as usual through our appointed Sales Partners and unit selection process can be done via Whatsapp application and email.

Kindly refer to our website at www.pr1ma.my for the full list of our appointed Sales Partners.

 

2. Is PR1MA Sales Gallery open during the Movement Control Order period until 14 April 2020?

PR1MA Sales Gallery will be closed during the Movement Control Order period until 14 April 2020.

For any inquiries, kindly contact us at 03-7628 9898 or email us at info@pr1ma.my. All inquiries will be recorded, and we will reach you as soon as possible.

 

3. Who should I contact if I want to know more about PR1MA projects?

You may contact our appointed Sales Partners as listed here https://www.pr1ma.my/pr1ma_sales_partners.php?lang=en. The appointed Sales Partners will be able to assist with registration and booking of PR1MA homes. For more information, please refer www.pr1ma.my

Kindly contact us at 03-7628 9898 or email us at info@pr1ma.my, should you have any inquiries.
 

4. Will purchasers be able to sign the SPA during this period?

You may consult your respective SPA lawyer for further assistance and information. However, the documentation may not be completed during Movement Control Order period due to the temporary closure of certain services, in line with the “Essential and Non-Essential Services under Movement Control Order COVID-19”

 

5. Can purchasers make any payment during this period?

Yes, payment can be done via online banking.  Please refer to the account number stated on the invoice.

 

6. Will the bank process loan payment?

Yes. Banks are operating as usual during this Movement Control Order period, in line with the “Essential and Non-Essential Services under Movement Control Order COVID-19”.

 

7. Expiry date for application of home loan with the bank is within the Movement Control Order period. What should I do?  

Please notify PR1MA or our appointed Sales Partners immediately. PR1MA may extend the expiry date for application of home loan during the Movement Control Order.

 

8. Can purchasers check their purchase status?

Purchasers may enquire on their purchase status by contacting us at 03-7628 9898 or send us an email to info@pr1ma.my to check.

 

9. Can the interested purchasers visit show units during this period?

No. PR1MA Show units will be closed throughout the Movement Control Order period. Any appointment for show unit visit can be done after the above period. 
 

CUSTOMER SERVICE

1. How do we contact PR1MA during this period?

PR1MA Call Centre operates daily from 9am until 6pm (Monday until Sunday, closes on national and Selangor public holidays).

Kindly contact us at 03-7628 9898 or email us at info@pr1ma.my, should you have any inquiries.

 

2. Can I come and collect the house keys?

No. Our Customer Service Officer will contact you to set a date after 14 April 2020, after payment on Vacant Possession and full payment of purchase price to PR1MA has been made.


DEVELOPMENT WORKS

1. Will development works continue during the Movement Control Order period?

No. PR1MA development and non-essential related matters will be deferred throughout the Movement Control Order period.

 

2. Will there be any delay in the completion date of the PR1MA homes under construction?

PR1MA works with contractors to review the construction schedule after the Movement Control Order period. PR1MA remains committed to ensure the completion of our homes as targeted.

 

3. Will contractors and consultants receive payment during Movement Control Order?

Payment to contractors and consultants shall be processed in accordance to certified interim payment claims.


ASSET AND FACILITIES MANAGEMENT

1. Will the Management Office be open as usual?

 No. The Management Office will be closed during the Movement Control Order

 

2. If there is any complaint regarding damage at occupied units or houses, will PR1MA take immediate action on this?  

No. PR1MA will take immediate action for critical damages only. Non-critical matters will be recorded and work will be postponed after the MCO period.

 

3. How can the Maintenance Payment be made?

Homeowners are advised to pay the maintenance charges through online banking.  

 

4. How do the residents use the facilities during this period?

The gymnasium will be closed from 18 March 2020 to 14 April 2020. During this period, all gym equipment will be cleaned. Other facilities such as multipurpose hall, prayer hall, kindergarten, children's playground  will also be closed.

 

5. Can the place of worship (surau), management office and community hall in PR1MA Homes be used as per usual? 

Any usage of place of worship (surau), management office and community hall at this time is not permitted.

 

6. How about sports, community and religious activities?

Sports, community and religious events must be postponed or cancelled in accordance with the Government’s directives.


INTERNET AND SMATV SERVICES

1. Are internet services operating as per usual?

Yes. PR1MAComm internet service operates as per usual. Network Operation Centre (NOC) also operates as per usual and constantly monitors the internet services to ensure connectivity is smooth and without interruptions.

 

2. How do I make a report from my home if the internet connection is interrupted?

Customers may contact our Customer Service at 03-7628 9898, during office hours including Saturdays and Sundays. After office hours, customers may contact us via Whatsapp at 019-630 4240 or email us at enquiry@pr1macomm.my to report any internet connection problem.

 

3. Does SMATV installation operates as per usual?

Installation of SMATV system modulator for customers who have recently moved in is postponed to after the Movement Control Order (MCO) ends.

 

4. How do I make a report from my home if the SMATV system is interrupted?

Customers may contact our Customer Service at 03-7628 9898, during office hours including Saturdays and Sundays. After office hours, customers may contact us via Whatsapp at 019-630 4240 or email us at enquiry@pr1macomm.my to report on SMATV interruptions.
 

 

FREQUENTLY ASKED QUESTIONS ABOUT PR1MA


1. What is the eligibility criteria to apply for a PRIMA home? 

  • Malaysian citizen.
  • At least 21 years of age at the time of application 
  • An individual or family (husband & wife) with a combined household monthly income of RM2,500 – RM15,000.
  • Applicant or his/her spouse must not own more than one property. 
  • Adheres to the additional guidelines set by PR1MA. 
 
2. Can I apply for a PR1MA home as a second home? 
Yes, you can.
 
3. If I reside in Malaysia and my spouse lives overseas, are we eligible to apply? 
You are eligible to apply as long as your family household income is between RM2,500 – RM15,000. 
 

REGISTRATION

 
1. How do I register for a PR1MA home? 
You may register online by visiting the PR1MA official website at  www.pr1ma.my . 
 
2. Are there any charges incurred to register for a PR1MA home? 
PR1MA does not charge any registration fees neither does it select any agent or third party to offer form-filling services or special allocations for PR1MA homes. 
 
3. Is my spouse also required to register if I have already registered for a PR1MA home?
Married couples are required to register once only. The applicant will have to include his/her spouse’s details in the registration form.  
 
4. Do I register as an individual or family if I am to be married soon? 
You may apply as an individual for now. However, you will need to update your profile with details of your spouse for ballot application. 
 
5. How often should I update my profile? 
You are required to update your profile if there is any change in the details required for your application. 
 
6. Should I face a problem in registering, what do I do?
Kindly contact the PR1MA Call Centre at (+603) 7628 9898 from Monday to Sunday (9:00am – 6:00pm). Alternatively, you may email your enquiries to info@pr1ma.my
 
7. If there is a technical error on the PR1MA website, what do I do? 
Kindly email a screen shot to PR1MA at this address - info@pr1ma.my
 
8. Where can I view a list of documents needed to register for PR1MA? 
Please refer to the information found on this page of the PR1MA website -  Please click here.
 
9. What do I do should my IC has already been used in the system when I’m trying to register? 
Kindly contact us at (+603) 7628 9898 from Monday to Sunday (9:00am – 6:00pm). Alternatively, you may email your enquiries to info@pr1ma.my
 
10. What if I forget my username or password? 
You may retrieve your username and password at https://register.pr1ma.my
 
11. What documents do I need to apply for PR1MA?
You are required to send copies of:
i. Your Identity Card (IC)
ii. Latest bank statement or salary slip
 
 

PR1MA DEVELOPMENT

 
1. Are PR1MA homes Freehold or Leasehold? 
This is determined by the land proprietor for each PR1MA development. 
 
2. Where are PR1MA homes located? 
There are PR1MA developments located in major cities/towns/areas across Malaysia. For more information, visit http://www.pr1ma.my/pr1ma_homes.php.
 
3. How do I get the latest information about PR1MA home prices and launches? 
To find out, visit http://www.pr1ma.my/pr1ma_homes.php.
 
4. How much does a PR1MA home cost? 
A PR1MA home costs between RM100,000 and RM400,000.
 
5. What are the sizes available for PR1MA homes? 
Generally, a terrace PR1MA house is approximately between 850 sqft and 1,850 sqft while a PR1MA apartment unit is  approximately between 600 sqft to 1,200 sqft.
 
6. For enquiries or further information, kindly contact 
PR1MA Call Centre: (+603) 7628 9898
Operating hours:
Monday to Sunday (9:00am – 6:00pm) 
Email:  info@pr1ma.my
 
 

WAITING LIST


1. During the PR1MA Homes unit selection session I attended, the unit I wanted was no longer available. How do I get on the waiting list?
If you were invited to a unit selection session for PR1MA Homes project, and were unsuccessful in acquiring your preferred unit because it has been fully booked, you may request to be put on the waiting list:
 
  1. At the specially designated counters during unit selection day;
  2. By visiting the PR1MA Sales Gallery at OASIS Square, Ara Damansara from Monday to Friday, 8.30am to 5:30pm;
  3. By emailing your details to the address provided in the unit selection invitation letter you received
     
PR1MA Homes however is unable to provide a guarantee or time frame as to when the unit selection session will be held again to those on the waiting list as these sessions are randomly held and dependant on the number of units available.
 
For more information, please contact the PR1MA Call Centre at 03- 7962 4374 or email us at the address provided in the unit selection invitation letter you received.
 
2. If my name is on the waiting list for a particular unit, may I still apply for a different PR1MA project?
Yes, you may.  However, your name will be automatically taken off any waiting list you may be on once you have been selected and confirmed any of the other units. 
 
 

 

COLLECTION OF BOOKING FEE


1. What is the amount of the booking fee?
The amount of the booking fee is RM500


2.When will the collection of booking fee will take effect?
The collection of booking fee will start on 1 June 2019


3. What is the purpose of the booking fee?
Commitment of  purchase and to reserve the unit until SPA execution


4. When is the amount of booking fee payable/collected?
The booking fee will be collected upon booking the unit.


5. What is the mode of payments?
We only accept cheque or bank draft or money order


6. Is the booking fee refundable?
Yes, subject to valid reasons and supporting documentations.


7. How do I request a refund? Any form to fill up and submit?
Write a request letter with loan rejection evidence and send to info@pr1ma.my


8. Where should I send the request for refund?
Sales Operations Department, PERBADANAN PR1MA MALAYSIA


9. How long does it take to obtain the refund?
Approved refund may take up to three (3) months from a valid claim for refund


10. What is the refund method to the customer if they are eligible for it?
The amount will be deposited into the purchaser’s bank account


11. What will happen to the booking fee after the SPA execution process?
Will be part payment of the purchase price or part of the miscellaneous payment charges (with Purchaser’s consent) 


12. Who should I call if I have any other questions on the booking fee?

  • Sales Operations Department / thru Call Centre / emails
  • For any inquiries please email to info@pr1ma.my or call our Call Centre at 03-7628 9898 (Monday to Friday; 9am until 6pm).