frequently asked questions

Yes. PR1MA Homes sales will run as usual through our appointed Sales Partners and unit selection process can be done via WhatsApp application and email. Kindly refer to our website at Sales Partner Page for the full list of our appointed Sales Partners.

PR1MA Sales Gallery is closed during the MCO period.
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For further inquiries, kindly contact us at 03-7628 9898 or email us at info@pr1ma.my. All inquiries will be recorded, and we will contact you as soon as possible. 

You may contact our appointed Sales Partners as listed here. The appointed Sales Partners will be able to assist with registration and booking of PR1MA homes. For more information, please refer to www.pr1ma.my.

Kindly contact us at 03-7628 9898 or email us at info@pr1ma.my, should you have any inquiries. 

Purchasers are advised to consult with the lawyer who manages their respective Sale and Purchase Agreement (SPA) for more information. However, processes related to the completion of the agreement documentation are likely to be delayed during the Movement Control Order period based on sectors allowed by the National Security Council (NSC).

Yes, payment can be done via online banking.  Please refer to the account number stated on the invoice.

Yes. Banking institutions are operating as usual during this Movement Control Order period based on sectors allowed by the National Security Council (NSC).

Please notify PR1MA or our appointed Sales Partners immediately. PR1MA may extend the expiry date for application of home loan during the Movement Control Order. 

Purchasers may enquire on their purchase status by contacting us at 03-7628 9898 or send us an email to info@pr1ma.my to check. Purchaser may also refer to PR1MA sales partner who managed the sales process.

PR1MA show units will be closed throughout the Movement Control Order period at the affected locations. Any appointment for show unit visit can be done after the MCO period.

PR1MA Call Centre operates daily from 9:00 am until 6:00 pm (Monday until Sunday, closes on national and Selangor public holidays). Kindly contact us at 03-7628 9898 or email us at info@pr1ma.my, should you have any inquiries.

PR1MA will contact you to reschedule an appointment for the key handover. You shall attend on the new date that has been agreed upon after the MCO/CMCO/RMCO/EMCO and ensure to adhere on the key handover guideline.

States under Movement Control Order (MCO)

Construction works is allowed to continue subject to obtaining approval letter from the relevant Ministry and employer provide Centralized Labour Quarters (CLQ) complying with the 446 Act : Minimum Standard, Workers Accommodation and Facilities, 1990) at site or outside. Workers living in outside CLQ shall be provided with transportation to site and back to CLQ.

PR1MA is working together with the contractors to review the construction schedule for the MCO affected projects. The completion date is subject to compliance with the COVID-19 SOP. PR1MA remains committed to ensure the completion of our homes as targeted.

Payment to contractors and consultants shall be processed in accordance with certified interim payment claims.

The contractor must comply with the requirements / guidelines set by the government, other relevant agencies and PR1MA.

Construction site is allowed to operate within the allowable time and days with approvals from relevant authorities.

Working overtime in construction sites is allowed subject to obtaining approvals from relevant authorities.

The contractor must report the case immediately to PR1MA and MOH and as well as providing full cooperation to MOH to detect employees infected with COVID-19 and their close contacts.

Employers must ensure workers are in good health and checked on daily basis before entering the site. For foreign workers, employers must ensure that workers have valid work permits. Workers should also be informed of the COVID-19 risks, precautions and the importance of maintaining personal hygiene throughout the course of work. Employers to ensure workers basic welfare and necessities (food, personal hygiene kits and others) are provided to prevent workers going outside and be in contact with nearby residence. Employers are prohibited to move or relocate workers in between construction sites during MCO.

Yes. The contractor must appoint a representative to coordinate/monitor and ensure that all precautions are practised on site.

Yes. The contractor must provide HIRADC and ERP on site and ensure all workers are well informed.

PR1MA has prepared PR1MA Safety Work Instruction - Movement Control Order or "PSWI-MCO" to be complied by the contractor at the construction site. CMC will monitor the contractor's compliance with the "PSWI-MCO" by submitting the weekly HSE report to PR1MA. This process is monitored through periodic reviews by PR1MA HSE Officers.  

Development Works for States Under MCO. Date: 22 October 2020

All businesses are encouraged to register in CIMS as this system is the main source of reference by PDRM.

Compulsory for all foreign workers with or without symptoms; and all workers from the red zone with symptoms.

The Housing Development Sector is allowed to operate under Phase 1 and Phase 2 of the National Rehabilitation Plan (PPN) effective 27 July 2021. The activities allowed to operate are renovations in the PR1MA residential area. Based on the SOP issued by the Ministry of Housing and Local Government (KPKT), only ‘essential’ installation works are allowed such as electrical appliances, home grills and kitchen cabinets throughout the National Rehabilitation Plan (PPN). The owner must obtain the permission of the management and in accordance with the SOP that has been prepared.

Moving in/out in strata schemes are allowed. Individuals/owners who want to move in/out must obtain the movement permission from PDRM for themselves and the mover operator and employees involved. Moving in/out applicants in strata schemes need to inform and get permission from management before proceeding with the activity.

Management Offices can be operated with minimal by limiting direct contact with customers. The duration of operation in the strata scheme is according to the respective operating hours. The number of management staff allowed to attend the office is a maximum of 60% or only 3 people subject to physical incarceration in the management office.

PR1MA will perform any rectification work on the unit as usual according to the turn of complaints received.

Homeowners are advised to pay the maintenance charges through online banking.

The gymnasium in PR1MA Homes will be closed during the PPN period and all gym equipment be cleaned. Other facilities such as multipurpose hall, prayer hall, kindergarten, and others will also be closed.

Any use of place of worship (surau) and community hall at PR1MA Homes is not permitted at this moment.

Subject to the National Security Council (NSC) and Sports and Recreation SOP instructions issued by the Ministry of Youth and Sports (KBS).

Yes. PR1MAComm internet service operates as per usual. Network Operation Centre (NOC) also operates as per usual and constantly monitors the internet services to ensure connectivity is smooth and without interruptions.

Please contact PR1MA Call Centre at 03-7628 9898 or email to enquiry@pr1macomm.my for any report. PR1MA Call Centre operates daily from 9:00 am to 6:00 pm (Monday to Sunday, closes on Selangor public holidays). After working hours, customers may contact us via WhatsApp  at 019-630 4240.

Yes, Installation works of SMATV system modulator and installation of broadband services for new customers in PR1MA Homes located in MCO affected areas will operate as per usual, subject to the National Security Council (NSC) and SOP Kebenaran Beroperasi dan Pergerakan Pekerja bagi Syarikat-Syarikat dalam Tempoh Perintah Kawalan Pergerakan issued by the Ministry of Communications and Multimedia Malaysia (KKMM).

Please contact PR1MA Call Centre at 03-7628 9898 or email to enquiry@pr1macomm.my for any report. PR1MA Call Centre operates daily from 9:00 am to 6:00 pm (Monday to Sunday, closes on Selangor public holidays). After working hours, customers may contact us via WhatsApp at 019-630 4240.