Agent, Call Centre

Responsibilities:

• Answer incoming calls and respond to purchasers’ emails within SLA


• Resolve purchasers’ queries efficiently and escalate problems promptly to the stakeholders


• Portray active and attentive listening to callers inquiries on any issue arises regarding Company’s products/services


• Identify and escalate repeated issue (if any) to Team Leader


• Provide product and service information to purchasers or potential purchaser


• Research required information using available resources


• Document all call information according to standard operating procedures


• Ensure necessary and appropriate follow-up actions are taken


• Other ad-hoc duties as assigned from Team Leader

Requirements:

• Diploma or any relevant discipline


• Good interpersonal skill especially in dealing with stakeholders, authorities, etc


• Good communication skills – written and spoken


• Initiative, results driven and able to work independently


• Team player with ability to multi-task


• Organised and meticulous


• Willing and able to work extra hours when required
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