Assist the department in managing customer complaints and questions in various communication channels such as emails, calls and social media.
Prepare daily monitoring and ensuring all task given completed within the timeline.
Prepare correspondences to customers through email and letter.
Deal with the customers either by telephone, email, and face-to-face.
Resolve issues and problems raised by the customers by identifying needs and assessing their needs to achieve satisfaction.
Investigate and identify solutions for any issues raised by the customers.
Communicate and get approval/endorsement with the respective stakeholders before disseminating the information to the public to ensure the information provided are correct and to avoid any misleading or wrong information to the public.
Assist HOD to ensure daily operations and to comply to the SOP.
Assist in generating daily, weekly, and monthly report.
Ensure preparation of any event related to Customer Care.
Assist other department especially on communication with the buyers.
Support the unit through a variety of tasks related to organization and communication through proper filing, meeting arrangements, preparing minutes of meeting and other arrangement and task as and when required by the HOD.
Assist other Corporate Affairs initiatives as and when required.
Requirements:
Bachelor Degree in Marketing / Business Studies or any relevant discipline.
Minimum 3 years and above of related experience in construction and property development industry.
Good understanding of the overall process of property development.
Relevant experience in customer service/handling social media is an added advantage.
Possess good interpersonal skills and communication skills.
Excellent writing skills in Bahasa Malaysia and English.
Resourceful & attention to detail.
Self-motivated, customer oriented, willing to learn and possess the “can do” attitude.
