ISO 9001:2015 Certification for its Quality Management System (QMS) in Marketing & Sales
PETALING JAYA, 18 DECEMBER 2017 – Perbadanan PR1MA Malaysia (PR1MA), announced today that it has successfully received the new ISO 9001:2015 for its Quality Management System (QMS) in Marketing & Sales of PR1MA Homes by QE Certification and United Kingdom Accreditation Services (UKAS), a national accreditation body in the United Kingdom.
International Organization for Standardization (ISO) 9001:2015 is the most updated standard of its kind and focuses on quality management systems and performance. The certification was awarded to PR1MA in recognition of the organisation’s success in meeting and exceeding the rigorous international standards in quality management to deliver quality homes for the middle-income (M40) group in Malaysia.
“We are pleased to receive the ISO 9001:2015 certification. This recognition will further motivate us to improve and enhance our delivery to customers,” said Dato’ Abdul Mutalib bin Alias, Chief Executive Officer of PR1MA.
“Moreover, this is a testimony of PR1MA’s commitment to a high-performance culture where we encourage innovation and continuous improvement in our products and services. In fact, our goal is to make PR1MA homes the foundation for the creation of integrated and harmonious communities which will eventually grow into townships that meet social, environmental and economic sustainability objectives,” he added.
In addition to the certification, PR1MA introduced a Quality Policy that focuses on a results-driven transformation to maintain and enhance its marketing processes in order to achieve total customer satisfaction by adopting the following values:
1. To respond to customer’s needs professionally, accurately and in a timely manner;
2. To take personal accountability for one’s actions, act with integrity and show respect to internal and external customers; and
3. To ensure compliance to applicable requirements at all times, through effective implementation and continuous improvement of the Quality Management System.
Meanwhile, all PR1MA homes are also assessed using the Quality Assessment in Construction (QLASSIC) system. It is a system to measure and evaluate the workmanship quality of a building construction based on the Construction Industry Standard (CIS), through a scoring system.
As of 31 October 2017, PR1MA Members of Corporation have approved the development of 259,881 units of PR1MA homes nationwide of which 141,417 units are in various stages of construction.