Frequently Ask Question

FREQUENTLY ASKED QUESTIONS


  • Malaysian citizen.
  • At least 21 years of age at the time of application.
  • 'An individual or family (husband & wife) with a combined household monthly income of RM2,500 – RM15,000.
  • Applicants or his/her spouse must not own more than one property.
  • Adheres to the additional guidelines set by PR1MA.
  • Yes, you can.

    You are eligible to apply as long as your family household income is between RM2,500 – RM15,000. 

    You may register online by visiting the PR1MA official website at  Register PRS .

    PR1MA does not charge any registration fees nor does it select any agent or third party to offer form-filling services or special allocations for PR1MA homes.

    Married couples are required to register once only. The applicant will have to include his/her spouse’s details in the registration form.

    You may apply as an individual for now. However, you will need to update your profile with details of your spouse for ballot application.

    You are required to update your profile if there is any change in the details required for your application.

    Kindly contact the PR1MA Call Centre at (+603) 7628 9898 from Monday to Sunday (9:00am – 6:00pm). Alternatively, you may email your enquiries to [email protected]

    Kindly email a screenshot to PR1MA at this address - [email protected]

    Please refer to the information found on this page of the PR1MA website -  Please click here.

    Kindly contact us at (+603) 7628 9898 from Monday to Sunday (9:00am – 6:00pm). Alternatively, you may email your enquiries to [email protected]

    You may retrieve your username and password at https://register.pr1ma.my

    'You are required to send copies of:
    i. Your Identity Card (IC)
    ii. Latest bank statement or salary slip

    Yes. PR1MA Homes sales will run as usual through our appointed Sales Partners and unit selection process can be done via WhatsApp application and email. Kindly refer to our website at www.pr1ma.my for the full list of our appointed Sales Partners.

    This is determined by the land proprietor for each PR1MA development.

    There are PR1MA developments located in major cities/towns/areas across Malaysia. For more information, visit http://www.pr1ma.my

    To find out, visit http://www.pr1ma.my.

    A PR1MA home costs between RM100,000 and RM400,000.

    Generally, a terrace PR1MA house is approximately between 850 sqft and 1,850 sqft while a PR1MA apartment unit is  approximately between 600 sqft to 1,200 sqft.

    'PR1MA Call Centre: (+603) 7628 9898
    Operating hours: Monday to Sunday (9:00am – 6:00pm) 
    Email:  [email protected]

    If you were invited to a unit selection session for PR1MA Homes project, and were unsuccessful in acquiring your preferred unit because it has been fully booked, you may request to be put on the waiting list: 

    • At the specially designated counters during unit selection day;
    • By visiting the PR1MA Sales Gallery at OASIS Square, Ara Damansara from Monday to Friday, 8.30am to 5:30pm;
    • By emailing your details to the address provided in the unit selection invitation letter you received.

    'PR1MA Homes however is unable to provide a guarantee or time frame as to when the unit selection session will be held again to those on the waiting list as these sessions are randomly held and dependent on the number of units available. 

    For more information, please contact the PR1MA Call Centre at 03- 7962 4374 or email us at the address provided in the unit selection invitation letter you received.

    Yes, you may.  However, your name will be automatically taken off any waiting list you may be on once you have been selected and confirmed by any of the other units.

    The amount of the booking fee is RM500.

    The collection of booking fee will start on 1 June 2019.

    Commitment of purchase and to reserve the unit until SPA execution.

    The booking fee will be collected upon booking the unit.

    We only accept cheque, bank draft or money order.

    Yes, subject to valid reasons and supporting documentations.

    Write a request letter with loan rejection evidence and send to [email protected]

    Sales Operations Department, PERBADANAN PR1MA MALAYSIA.

    Approved refund may take up to three (3) months from a valid claim for refund.

    The amount will be deposited into the purchaser’s bank account.

    Will be part payment of the purchase price or part of the miscellaneous payment charges (with Purchaser’s consent).

    • Sales Operations Department / thru Call Centre / emails.
    • For any inquiries please email to [email protected] or call our Call Centre at 03-7628 9898 (Monday to Friday; 9am until 6pm).

    Purchasers are advised to contact us at 03-7628 9898 or email us at [email protected] for more clarification on this matter.




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